Returns & Refunds

Returns & Refunds Policy

At Health Elevate, all products are sold on a no return and no exchange basis. Please review your order carefully before completing your purchase.

No Return & No Exchange Policy

We do not accept returns, exchanges, or change-of-mind requests for any products once the order has been placed and delivered.

This policy applies even if the product is:

  • Unused or unopened

  • Purchased during a regular sale or promotional offer

  • Ordered in the wrong quantity or by mistake

  • No longer required or wanted by the customer

We strongly recommend checking the product details, quantity, and delivery information carefully before placing your order.

Damaged, Defective, or Incorrect Products

Although we do not accept returns or exchanges, we will assist you if you receive a product that is damaged, defective, or incorrect.

Please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the packaging and shipping label

  • A brief description of the issue

Email: health.elevate2026@gmail.com

After reviewing the issue, we may provide a replacement or refund, at our discretion, where the product is confirmed to have been damaged, defective, or incorrectly supplied.

Refunds

Refunds are only considered in cases where:

  • You received a damaged product

  • You received a defective product

  • You received an incorrect product

  • We are otherwise required to provide a refund under applicable law

Where a refund is approved, it will generally be processed to the original payment method within 5–7 business days after approval.

Order Cancellation

Orders may not be cancelled once they have been processed or shipped. If you need to request a cancellation, please contact us as soon as possible after placing your order. Cancellation requests are subject to order-processing status and are not guaranteed.

Need Help?

If you have any questions regarding this policy or have received a damaged, defective, or incorrect product, please visit our Contact Us page or email us at health.elevate2026@gmail.com.

We typically respond within 24–48 business hours.