Frequently Asked Questions
Have questions? We’ve got answers. If you don’t find what you’re looking for, feel free to contact us.
About Our Products
Are your products FSSAI licensed?
Yes. All Health Elevate products are manufactured in FSSAI-licensed and GMP-certified facilities. We comply with all applicable food safety and quality standards to ensure every product you receive is safe, effective, and accurately labelled.
Are your supplements lab tested?
Yes. Every product undergoes rigorous in-house quality checks and third-party laboratory testing before it reaches you. We test for purity, potency, and the absence of harmful contaminants — so you can trust what’s on the label.
Are your products safe to consume?
Absolutely. Our formulations use clinically researched ingredients at evidence-backed dosages. They are free from unnecessary fillers and artificial preservatives wherever possible. As with any supplement, we recommend reading the label and consulting your healthcare professional if you have a specific health condition.
Are your products suitable for vegetarians?
Most of our products are vegetarian-friendly. Please check the individual product label or description for specific dietary information, including vegan suitability.
Can I take multiple Health Elevate supplements together?
In most cases, yes. Our products are designed to complement each other. However, we always recommend consulting your healthcare professional before combining supplements — especially if you are on prescription medication or managing a health condition.
Results & Usage
How long before I see results?
Results vary by product and individual. Most supplements show noticeable effects within 4–8 weeks of consistent daily use. We recommend completing at least one full course for the best outcome. Factors such as diet, lifestyle, and individual health status also play a role.
When and how should I take my supplements?
For best results, take your supplements at the same time each day — ideally with a meal to improve absorption and minimise any stomach sensitivity. Always follow the dosage instructions on the product label. Visit our How to Use page for detailed guidance.
Orders & Shipping
How long does delivery take?
Orders are typically delivered within 4–7 business days across India. Metro cities (Delhi, Mumbai, Bengaluru, etc.) may receive orders in 3–5 business days. Remote areas may take up to 10 business days.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also visit our Track Your Order page for step-by-step tracking instructions.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain value. Please check the current threshold at checkout or on our homepage banner.
Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available across India. Please note that COD availability may vary by pincode and order value.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unopened, unused products in their original packaging. Please visit our Returns & Refunds page for full details on eligibility and the return process.
How long does a refund take?
Refunds are processed within 5–7 business days after the returned product is received and inspected. The amount will be credited to your original payment method.
What if I receive a damaged or incorrect product?
We’re sorry to hear that. Please contact us within 48 hours of delivery with photos of the product and packaging at health.elevate2026@gmail.com. We will arrange a replacement or full refund at no additional cost.